The Elia Handbook

The Role of Project Manager in Customer Experience

Martina Ljubičić 4 years ago 5 min read
Customer Experience - project manager

Since a project manager is a member of the production team, the role of the PM is often too easily associated exclusively with the production part of the service, or “what we deliver”. However, a project manager is equally important in the “how we deliver” part of the operation, in building a positive experience for the customer who works with us.

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