Consulting

[DOWNLOAD OUR RESEARCH FINDINGS] Localization challenges, costs, and working with LSPs

Ciklopea 2 years ago 3 min read

At Ciklopea, we’re very growth-oriented, meaning that we don’t fear introspection if it’ll help us become better and improve our services. Over the last month, we’ve been conducting long-form interviews with our clients in order to understand their challenges better. While doing so, we noticed that some themes recur, which prompted us to believe that others in the localization industry might be struggling with the same pain points.

Although our data sample is modest, it provides unique insights into the way companies perceive LSPs as external partners, their main challenges, and how they determine whether or not they are getting value for their money.

Continue reading

New article available: How Orchestrum helps boost productivity by up to 85% thanks to process automation

Ciklopea 2 years ago 3 min read

We at Ciklopea have always been amazed by the value of process automation. Since our early days, dealing with process improvement and providing our clients with extra value has been an important part of our business. This includes the automation of processes with leads to turnaround time improvements, as well as generally upgrading the quality […]

Continue reading

Quarterly Business Reviews (QBRs) and KPIs in Translation and Localization: An Essential Insight for the Clients (Video)

Mladen Stojak 3 years ago 5 min read

Before we begin this story, we need to talk about the elephant in the room – the elusive ROI and KPIs of localization and translation services. Unless you have decided to invest in localization with a very specific objective of such a venture – for example, localizing user manuals/help files to decrease the number of calls to the customer services department – the traditional ROI and KPI measurements will simply not work no matter how you try.

Continue reading