Annual Business Review

Quarterly Business Reviews (QBRs) and KPIs in Translation and Localization: An Essential Insight for the Clients

Miloš Matović 3 months ago Comment

Before we begin this story, we need to talk about the elephant in the room – the elusive ROI and KPIs of localization and translation services. Unless you have decided to invest in localization with a very specific objective of such a venture – for example, localizing user manuals/help files to decrease the number of calls to the customer services department – the traditional ROI and KPI measurements will simply not work no matter how you try.

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