Successful Recertification: ISO 9001 and EN 15038

Ciklopea 4 years ago Comment

November is traditionally the month of certification audits of quality systems in our calendar. It was the same this year when, for the fourth time in a row , the certification house Bureau Veritas confirmed that all processes are in line with the requirements of the standards ISO 9001:2008 (quality management system) and EN 15038:2006 (quality management system for translation companies).

The successful supervisory audit according to ISO 9001 and EN 15038

A stable and sustainable system of monitoring the quality of the delivered services is the proof of commitment to the development of processes and services and improvement of overall quality of an organisation.

In the global, competitive, market of translation services, slight differences make a difference and they are reflected in the quality of the processes and delivered services.

All the stakeholders in Ciklopea’s business processes – the employees, the partners and the management – are aware of the importance of the quality of their role in the process of quality management, at the centre of which are the customers and their needs.

According to a satisfaction survey and the analysis of the data collected, the customers of Ciklopea require top quality services. Therefore we approach the management of quality in the long-term and strive for a continuous improvement which will satisfy and exceed our customers’ expectations.

Like This Article? Subscribe to Receive More Via Email

  • receive a digest with new articles
  • up to 2 emails a month


Related Articles

Ciklopea Doors Open Day!

2 weeks ago

Want to be a part of the language industry? Want to know what we do and learn about our processes? Want to find out about the translators’ challenges and translation technologies? Looking for a job? You can find out about this and more on our Doors Open Day on 11 June at our offices in […]

Continue reading

UN Chinese Language Day

1 month ago

Today (20 April) is the International Chinese Language Day at the United Nations, so to celebrate it appropriately, our Chloe the Office Chef turned the stove on again and cooked a genuine Chinese delicacy for you.

Continue reading

Ciklopea Joins Across LSP Advisory Board

1 month ago

We are happy to announce that Ciklopea has joined the Across LSP Advisory Board, one of the three advisory boards (the other two being Corporate and Translator’s Boards) whose role is to facilitate tighter cooperation between Across Systems and various groups of Across users, enabling them to participate in the product development by sharing their experiences, desires and visions with the company.

Continue reading