Having completed two three-year certification circles, Ciklopea confirmed its status of certified quality control system with a new recertification in accordance with ISO 9001:2008 and ISO 17100:2015 (substitute to EN 15038).
The supervision audit for information security management system in accordance ISO 27001:2013 was also successfully completed.
The regular recertification and supervision audits were conducted in every unit of the organization while the control of compliance with the norms confirmed our ongoing commitment to excellence, traceability and continuous improvement.
This year’s big novelty in certification was an all-new ISO 17100: 2015 norm that completely replaced the standard for providers of translation services EN 15038: 2006, which has thus far been used as a framework and a benchmarking tool for quality system of translation services.
The new norm is largely an upgrade of its predecessor but it also brings several improvements and new features both in the terms of its content and its requirements. These include improved and clearer definitions of the various steps of the translation process, the requirements for project managers and information security, as well as the obligation of processing customer feedback.
The industry norm ISO 17100:2015 is, above all, a process-based standard that defines the necessary requirements and steps required to ensure the highest degree of probability of delivering the high quality translation services.